Even if the frame is connected to WiFi, the frame might not necessarily have a connection to the internet in which case your frame will appear offline from connected phones.
This mostly happens if your WiFi uses certain settings that the frame does not support, or if the network equipment simply needs to be rebooted.
Here's a guide for checking if your frame is online and connected to the internet:
- Open the Settings on your frame
- Go to the Wi-Fi menu
- Check the Connection status
If the Connection status says "Connected" as shown in the photo above, your frame is online and good to go!
If instead, the Connection status says "Unknown" or "No internet", there might be a need for rebooting your network equipment and your frame and waiting 10 minutes.