Video tutorial for reference:
- Turn printer off and allow it to cool down (about half a minute);
- Use alcohol wipes(not water) to clean the print head marked in the following picture;
- Wait 2-5 minutes until the print head is dry, then turn the printer on;
- Please use high-quality thermal label paper (such as Svantto label paper) as much as possible. Inferior label paper may leave residues on the print head and shorten its service life.
Tips:
- For optimal cleaning performance, we recommend using 99% isopropyl alcohol or 95%+ anhydrous ethanol.
- Clean the printhead regularly:
- Every 1-2 label rolls for heavy-daily usage (Hundreds of labels per day);
- Every 2 weeks for moderate usage (Dozens of labels per day);
- Monthly for light-usage scenarios (Small-volume printing).
Perform immediate cleaning if white lines, faded prints or unreadable barcodes occur.
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