Why is the printer only printing blank?

(1) The most common reason is that the labels were loaded upside down. Please ensure your labels are properly loaded, the tearable side up.

(2) Ensure your labels are "Direct Thermal" labels. The paper enclosed in the package meets this condition. You can also scratch the surface of the label with your fingernail, usually, the label turns black to indicate that it is a "Direct Thermal" label.

(3) If the above is correct, but the printer still prints blank labels or the label cannot be prints completely printed. Please print the self-test page: 

1. Press the feeder (blue/red light) button and hold on.
2. Release after you hear two consecutive beeps.

The printer will print a self-test page. If the issue has not been solved, please don't hesitate to contact us.