Why doesn't my label print correctly?

There are three situations:

1. The main reason is that your shipping label file size is not 4x6 inches. At this time, you need to set the correct label size. Depending on your file source, this must be set on the shipping platform or online store. This part will be listed step by step in the platform setup
   
   
2. The label size is not properly configured when switching to print labels of different sizes. Please select the size that corresponds to your shipping label.
   
   Please see the settings below. The following is an example of the most common 4x6 inch ship-ping label.
   For windows：
   

   Go to the " Settings" -> "Bluetooth & devices" -> "Printers & scanners" -> "4BARCODE 4B-2063C" -> "Printer preferences" -> "Page Setup" -> "Name", select the correct size for the printer (please select the 4x6 inch or 101.6*152.4 mm).

   
   

   For Mac：

   If you print a 4x6 size page. In the print dialogue, please be sure to select your "Paper Size" appropriately (for example 4.00 x 6.00").

   
   In the presets settings, you can permanently save the settings for this printing to avoid repeated settings.
   
   

3. If your file size is correct, only a small part is missing, for example, the barcode is not printed, and the consignee's information is not printed.

   First of all, you can check if your adapter is included in the package. The picture of the adapter can be seen in the sixth point. If the adapter is correct, follow the steps to calibrate the paper.

   • Load no less than 4 consecutive sheets of label into the printer (print side up).
   • After the paper stop moving, press and hold FEED (red/blue light), and when you hear a beep, release the feed.
   • The printer will learn the size of the paper at this time, and the top of the printer will light up in blue when it stops. After the process is complete, the printer is back to normal.