Initial Setup
Attendance Shift Settings Issue
- Why can't I add a Enroll? and adding users but not showing？
- If an employee leaves work early during overtime hours, this does not count as an early departure and the time and attendance machine normally calculates the number of hours of overtime worked
- Why do employees start work an hour or two earlier in the morning, but this is not considered overtime.
- Why are my employees clocking in normally but not being recorded as clocking out ?
- How to set up for holidays
Attendance Log Management Issue
User and Attendance Issue
- Why does the time and attendance machine screen show “Verify manger” and I can't access the menu screen?
- Why does my NFC or ID card not work?
- What does my ID show that I have clocked in successfully, but I have not actually clocked out.
- How to calculate the accumulated working hours of each employee（Model IAM02 ）
- Why is there a late arrival/early departure record in the attendance statistics summary table but no late arrival/early departure record in the record search?
- Why is it that I have regular attendance but my absences are shown in the statistics ?
Attendance settings
Other issue
- Why can't I clock in after registering my ID card
- Why are there so many vertical/horizontal stripes on my display?
- Why does the attendance machine die and operate without any response?
- What can't my machine connect to the Internet?
- Why does the LED in the fingerprint area not light up?
- Why can't I upload the data to USB flash drive but I can download the data?